Talk to a real human at Emu Money
Australian-based finance brokers, ready to help. Call us, email, drop by the Chadstone office, or send a message below — we'll get back to you within one business day.
Send us a message
Tell us a bit about what you need and the right person on our team will get back to you within one business day.
Drop by the Chadstone office
Our head office sits above Chadstone Shopping Centre with ample free undercover parking. Appointments recommended — give us a call and we'll have the kettle on.
Frequently asked questions
Quick answers to the things people ask most before getting in touch.
How quickly will someone get back to me?+
We aim to respond to every enquiry within one business day. Urgent loan enquiries are usually returned the same day.
Do I need an appointment to visit the Chadstone office?+
Yes, please book ahead so we can make sure the right broker is available. Call 1300 778 918 or submit the enquiry form and we'll arrange a time.
Is there parking at the office?+
Yes — the office sits above Chadstone Shopping Centre with ample free undercover parking.
Can I apply for a loan entirely online?+
Absolutely. Most of our clients complete the process without ever visiting an office. Calls, video and secure e-signing are all standard.
Where are you based and do you service clients outside Melbourne?+
Our head office is in Chadstone, Victoria, but we have over 25 brokers spread across Australia. Most of the process happens remotely via phone, video and secure e-signing, so wherever you are, we've got you covered.
How do I make a complaint?+
We take complaints seriously and aim to resolve them quickly and fairly. You can lodge a complaint by phone, email, or via our complaints page, which outlines our internal dispute resolution process and your right to escalate to AFCA.